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Cisco Unified Contact Center Enterprise v10 Foundations
Preparing UCCE for Basic IVR Scripting
Preparing UCCE for Basic Agent Functionality
Installing and Configuring CCE VXML Solution
Installing CCE Outbound Option
After completing this course you should be able to:
Engineers involved in the configuration and maintenance of a Cisco Unified Contact Center Enterprise deployment, as well as Cisco Channel Partners looking to achieve the Cisco UCCE ATP.
Attendees should meet the following prerequisites:
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