In just 3 days you'll become an effective contributor in the ITIL environment and receive the globally valid ITIL Foundation certificate. ITIL Foundation is the first step into the world of IT service management and the basis for all following ITIL trainings. You'll obtain an overview of the ITIL processes, functions and roles that are valuable in practice. The contents are communicated in an interactive and practice-orientated way which ensures that you'll learn the necessary terminology. This allows you to implement ITIL in your daily work and you'll receive an optimal preparation for the ITIL Foundation exam. In 3 days you'll learn the basics of IT service management according to ITIL on the foundation level. This includes the fundamental principle of the service lifecycle, the processes, functions and roles. During the trainings you'll learn the necessary terminology and prepare yourself for the ITIL Foundation exam in an optimal manner. The ITIL Foundation exam measures the theoretical expertise you have acquired in order to be able to continue successfully on your path towards the expert level through the ITIL Intermediate trainings.